Friday, December 31, 2010

New Year's Eve, Bobbo Style

First, Happy New Year!

I live alone. I dislike crowds. There are no prospective dates for this evening. I have a new blu-ray player and a copy of Avatar. Pizza and a movie at home seemed like the way to go. How long should it take one man to coordinate pizza and a movie in his own living room with nobody but him? I'll get back to you on that.

I was out when I decided. At first, I thought the easiest thing was to stop at the pizzeria on my way home. But, it's cold and they have no inside seating where I could wait comfortably for my order.

At this point the average person might have driven home, looked up their number, and ordered delivery over the phone. I did not, for two reasons. I hate the phone. It's far outside my comfort zone to call my parents, let alone some guy at the pizza shop. Really, it's a thing. Also, I have nasal polyps, which happen to be very swollen today. It is difficult to understand me face to face, on the phone it's worse.

At the last moment I remembered something. A couple months ago, I ordered from my preferred pizzeria a few miles away using mealeo.com. I ordered for pick up, but when I arrived I was informed that the delivery driver was on his way to my apartment, that they get many mealeo.com orders from my apartment complex and they are typically for delivery.

So I arrived home today, launched mealeo.com, clicked in my order, and it kept asking me for my location. I was like, "Dude, you know my location." And it was like, "Nah." Eventually it told me that pizzeria does not deliver to my address. I was like, "What?!" And it was like, "Talk to the mouse." Fine. So I ordered from the one where I was planning to drive and I wait.

And I wait.

I read.

I wait.

I play a video game.

I wait.

I get really hungry.

After an hour and a half I checked the confirmation, and following its instructions, called the restaurant. The man said he never received my order, and that it's better if I call him directly to place an order.

"Thanks for the advice, sir, but how about my food?"

"You can order now."

"No, thanks. I'd rather not pay twice."

"Maybe you should call Mealeo?"

Fine. I called Mealeo. My first attempt was shunted to voice mail. So, I called back. A very helpful man answered, was disinterested in my attempt at humor, got upset when I explained what happened, asked if I still wanted the food, assured me that he'd call and straighten out the problem, and offered to attempt to get me a discount. I thanked him and returned to waiting.

The pizza arrived about twenty minutes later. Total time: two hours.
Sweet victory

For fun I returned to my mealeo account to check the order status. The order has been removed. I'm optimistic that means it was refunded.

The pizza, after all that, is much better than the past few times I had it from this place. I am very happy, because it is much more conveniently located.

I'll probably go back to ordering in person and waiting for the pizza.

3 comments:

  1. I see things are still as complicated as ever. :)

    Happy New Year!

    ReplyDelete
  2. Your order has been fully refunded - we voided out the transaction all together, so it should disappear from your bank statement in a couple of days (which is why the order was removed from your order history). We also removed New Yorker Pizzeria from our website all-together, as they repeatedly do not fulfill online orders properly, so you'll notice they are no longer on our website. But, there are dozens of pizzerias and restaurants on our sight that do online ordering the right way all day and nigh. So, we'd like you try one of those other pizzerias listed on mealeo.com before you go back to picking up the phone and calling! We'd even like to give you $15 off your next order just for giving it another shot. Just enter the code "BOBBO" on the same page where you add items for $15 off. I can assure you the experience will be better than last night, and it might even put a smile on your face.

    Enjoy, and happy new year to you.

    ReplyDelete
  3. I apologize for my delayed reply. Thank you very much for the quick response to my customer service issue, the refund, and the coupon.

    I'm impressed that you found my post, but more so that you connected it with my order. For the information of anyone else reading, my Mealeo contact information is different from that on Blogger.

    I don't know if I'm more impressed or sad for you that you posted on New Year. Take a couple hours off, brother! You're clearly more dedicated than I.

    ReplyDelete